📦 Shipping & Delivery
At Figure & Form, we get it — you’ve got enough on your plate with training, work, and meal prep. The last thing you should be chasing is your orders. That’s why we’ve made our shipping process fast, simple, and reliable.
We ship factory-sealed supplements and apparel across Australia and internationally every day, with express dispatch and delivery times you can count on.
🚚 Australian Shipping
Shipping Fees
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FREE Express Shipping on orders over $99
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Flat rate of $9.95 for orders under $99
Delivery Timeframes
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2–5 business days for most areas
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Up to 9 business days for WA
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Next business day delivery for Newcastle, Hunter Region, Central Coast & Sydney suburbs
Fast Dispatch
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Orders packed and dispatched within 24 hours
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Our team works before, during, and after business hours
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Example: Order placed at 8:45pm Wednesday → Packed that night → Collected between 6:30am–10:00am Thursday
Order Tracking
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Order confirmation email sent as soon as your order’s placed
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Shipping confirmation email (with tracking link) sent once your order leaves our warehouse
If you’re not home when your delivery arrives:
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The driver will leave your parcel in a safe spot if possible
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Or leave a card for collection at your nearest pick-up point (e.g. AusPost outlet)
🔄 Returns & Exchanges
We want you to be completely happy with your order — but please note:
We don’t accept returns for opened supplements due to change of mind or flavour preference.
If there’s a problem with your order (e.g. expired product, damage, or incorrect item):
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Email us with your order number and name in the subject line
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Include a clear, detailed explanation of the issue
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Attach clear photos of:
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The product (showing name, size, and flavour)
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Expiry date and batch number
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The issue you’re reporting
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We’ll review your request and confirm if a replacement or alternative can be arranged.
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Allow up to 48 hours for a response
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Note: We can’t accept returns or issue refunds for orders placed over two months ago
❌ Order Cancellations
Figure & Form reserves the right to cancel any order at any time.
If this happens before your order has been shipped, you’ll receive a full refund.